Frequently Asked Questions
Frequently Asked Questions
About MellowGlow
What is MellowGlow?
MellowGlow is a premium home fragrance and aromatherapy brand dedicated to creating peaceful, spa-inspired environments in your home. We specialize in high-quality diffusers, essential oils, and aromatherapy accessories.
What makes MellowGlow products special?
Our products are carefully curated to deliver a premium aromatherapy experience. We focus on quality materials, elegant design, and fragrances that promote relaxation and well-being.
Products & Usage
How do I use my diffuser?
Simply fill your diffuser with water to the indicated line, add 3-5 drops of your favorite essential oil, and turn it on. Most of our diffusers offer multiple mist settings and timer options for customized aromatherapy.
How often should I clean my diffuser?
We recommend cleaning your diffuser after every 5-6 uses or when switching between different oils. Use a soft cloth with a small amount of white vinegar to wipe the interior, then rinse with clean water.
Can I use any essential oils with my diffuser?
Yes, our diffusers work with all pure essential oils. For best results, use high-quality, pure essential oils rather than synthetic fragrance oils.
Shipping & Orders
How long does shipping take?
Standard shipping typically takes 5-7 business days. You'll receive a tracking number once your order ships.
Do you ship internationally?
Currently, we ship to select countries. Please check our shipping policy or contact us to confirm if we ship to your location.
Returns & Refunds
What is your return policy?
We offer 30-day returns on unused items in original packaging. Please visit our Refund Policy page for complete details.
How do I initiate a return?
Sign in to your customer account and submit a return request, or contact our customer service team for assistance.
Care & Maintenance
How long do diffusers last?
With proper care and regular cleaning, our diffusers can last for years. We recommend following the cleaning instructions in your product manual.
My diffuser isn't producing mist. What should I do?
First, ensure the water level is correct and the unit is plugged in properly. Clean the ultrasonic plate gently with a cotton swab. If the issue persists, please contact our support team.
Contact Us
How can I reach customer service?
You can contact us through our website's contact form, and we'll respond within 24-48 hours.
